Privacy Policy
Last updated: 8 June 2024
This Privacy Policy describes how Zovkarel ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at lengcheng.icu and any related services, courses, or digital products we provide (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a course, make a purchase, contact our support team, or otherwise interact with the Service. This may include your name, email address, billing information, and any messages or content you submit.
1.2 Information Collected Automatically
When you access the Service, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and other usage data. This information is collected through server logs, cookies, and similar tracking technologies.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the Service, remember your preferences, maintain your session, and analyse usage patterns. You may control cookie behaviour through your browser settings. Disabling certain cookies may affect the functionality of the Service.
1.4 Payment Information
Payment transactions are processed by third-party payment processors. We do not store full payment card details on our systems. We may retain transaction identifiers and billing records as required for accounting and fraud prevention purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: to create and manage your account, process enrolments and payments, deliver course content, and provide customer support.
Communication: to send you transactional messages such as receipts, enrolment confirmations, and password resets, as well as service announcements and updates relevant to your use of the Service.
Improvement and analytics: to understand how the Service is used, identify technical issues, measure the effectiveness of content, and improve the overall learning experience.
Security and fraud prevention: to monitor for suspicious activity, enforce our terms, and protect the rights and safety of our users and our platform.
Legal compliance: to meet obligations under applicable laws and respond to lawful requests from authorities.
3. Legal Basis for Processing
We process your personal information on the following grounds: performance of a contract when processing is necessary to deliver the Service you have requested; our legitimate interests in operating a secure and functional platform; compliance with legal obligations; and your consent where we have specifically requested it, which you may withdraw at any time.
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service. These include hosting providers, payment processors, email delivery services, and analytics platforms. These parties are contractually required to handle your information securely and only for the purposes we specify.
4.2 Business Transfers
If Zovkarel undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.
4.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it in a secure manner.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your information, object to or restrict certain processing activities, and receive a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe. We may need to verify your identity before fulfilling certain requests.
If you receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions included in those messages or by contacting us directly.
8. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.
9. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with external platforms. This Privacy Policy applies only to our Service. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies before providing any personal information.
10. International Data Transfers
Your information may be processed and stored in countries other than your own. Where data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact us:
Zovkarel
9 Drummond St, Pietermaritzburg, 3201, South Africa
Email: support@lengcheng.icu
Phone: +27 72 316 1405